Home - 1st Watch Wellness

Confidential Wellness Services Designed for First Responder Agencies

1st Watch Wellness provides independent, confidential mental health and wellness services for law enforcement, fire, EMS, and corrections—outside HR, the chain of command, and internal reporting channels. Our services support first responders at every level, helping them manage stress, build resilience, and strengthen overall wellness across their departments.

Privacy is prioritized
Independent of HR and the chain of command
Career protection is built into our model

Request an Agency Consultation How Our Program Works

Why 1st Watch Wellness Matters for Departments

First responder agencies face increasing challenges related to stress, retention, and readiness. This video explains why a proactive, confidential wellness partnership matters at the department level.

Built on Confidentiality and Trust

Independent, third-party clinicians (not department employees)

Encrypted telehealth and secure in-person services

No diagnostic or treatment information shared with agencies

Coded billing and strict separation from HR and command staff

Services That Support the Whole Department

Our services are designed to proactively support first responders while strengthening agency retention, morale, and operational readiness.

Confidential Clinical Care

Individual counseling
Trauma-focused therapy
Post-Critical Incident Support
Family support services

Proactive Wellness & Training

Annual wellness checkups
Resilience and peer support training
Supervisor and leadership education

Agency Support & Implementation

Easy onboarding for departments
Ongoing program coordination
Leadership consultation and guidance

Program Outcomes & Agency Feedback

Agencies partner with 1st Watch Wellness to improve engagement, reduce stigma, and provide meaningful support without compromising confidentiality.

<img loading="lazy" src="https://1stwatchwellness.com/wp-content/uploads/2026/01/Draper_PD_Patch-1.png" alt="Richard Ferguson | Chief of Police Avatar" class="wpproslider_t2_IMG_2 wprevpro_avatarimg" />
						During one of the most traumatic periods in our department’s history, 1st Watch Wellness was there when we needed them most. After one call, Barry Toone and his team had clinicians on site within hours, providing exceptional support through grief, trauma, and loss. I give 1st Watch my strongest endorsement—any department working with them will know they are receiving the very best.					
Richard Ferguson | Chief of PoliceCity of Draper | Police Department
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						1st Watch Wellness has made it easier for our staff to take that first step and reach out for help. Having confidential access to clinicians who understand the demands of first responder work has been a major step forward for our agency. Our team and their families feel genuinely supported in ways that truly matter.					
Joe Kriete | SheriffGrant County | Sheriff’s Office
<img loading="lazy" src="https://1stwatchwellness.com/wp-content/uploads/2026/01/Curry_County_S.O._Badge_-_Transparent.png" alt="Dona Dotson | Deputy Sheriff / Peer Support Avatar" class="wpproslider_t2_IMG_2 wprevpro_avatarimg" />
						I truly enjoyed the training! The legal portion was very informative, and the real-world scenarios were invaluable. I believe deeply in peer support for first responders and hope to become a trainer with 1st Watch in the future.					
Dona Dotson | Deputy Sheriff / Peer SupportCurry County | Sheriff’s Office
<img loading="lazy" src="https://1stwatchwellness.com/wp-content/uploads/2026/01/Polk_Co_CC_BAdge.png" alt="Jodi Merritt | Director Avatar" class="wpproslider_t2_IMG_2 wprevpro_avatarimg" />
						1st Watch Wellness has been an indispensable partner in supporting our parole and probation officers. Their programs provide practical strategies that improve mental health, resiliency, and work/life balance, helping our team sustain their careers while better serving the community.					
Jodi Merritt | DirectorPolk County Community Corrections
<img loading="lazy" src="https://1stwatchwellness.com/wp-content/uploads/2026/01/Eagle_Point_PD_Badge.png" alt="Jim Hamilton | Chief of Police Avatar" class="wpproslider_t2_IMG_2 wprevpro_avatarimg" />
						At the Eagle Point Police Department, officer wellness is a priority, and our partnership with 1st Watch Wellness has strengthened our ability to support our personnel and their families. Their team provides thoughtful, responsive resources tailored to the unique mental health needs of law enforcement. We value their professionalism, compassion, and genuine commitment to our people.					
Jim Hamilton | Chief of PoliceCity of Eagle Point | Police Department

Outcomes

Our Approach

Confidential by Design

We operate independently from departments, ensuring privacy and eliminating career concerns.

Culturally Competent Care

Our clinicians understand first responder culture, trauma exposure, and operational realities.

Agency-Friendly Implementation

We make it easy for departments to adopt and sustain wellness services.

Learn More About Our Approach

Experienced. Trusted. Mission-Driven.

Jordan Lee

Director of Professional Services

Matt Quackenbush, LCSW, MBB

Director of Education and Training

Stacy Sainsbury, LMFT

Clinical Director

Barry C. Toone

Founder & Director of Professional Relations

Meet Our Team

Partner With 1st Watch Wellness

Learn how our confidential, first responder-specific wellness programs can support your department.

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Genevieve Mannor

Executive Director

As Executive Director of 1st Watch Wellness, Genevieve Mannor brings over 20 years of experience in the mental health field, with a specialized focus on supporting first responders and military personnel. A strategic leader and passionate advocate, she is committed to advancing proactive, data-informed wellness initiatives that address high-stress professions’ unique and cumulative toll.

Genevieve’s approach is rooted in both compassion and measurable outcomes. Drawing from a strong clinical foundation and a deep understanding of organizational dynamics, she collaborates closely with agencies and internal teams to develop and implement comprehensive, sustainable wellness programs. Her work emphasizes education, early intervention, and building a culture of care from within, ensuring departments are equipped to support their members before a crisis occurs. With a proven track record of creating, developing, and leading high-performing teams, Genevieve is dedicated to transforming how departments think about and prioritize mental health and empowering them to thrive on and off the job.

Kelci Manis

Operations Coordinator

Kelci is the Operations Coordinator at 1st Watch Wellness, where she plays a vital role in ensuring day-to-day operations run smoothly and efficiently. With a friendly, solution-focused approach and a strong background in working with first responders, Kelci brings both warmth and professionalism to every task. She manages the organization’s digital content and oversees the functionality of the 1st Watch app, keeping communication and resources accessible and up to date. Known for her reliability, attention to detail, and positive energy, Kelci is an essential part of the 1st Watch team.

Jordan Lee

Director of Professional Services

Jordan plays a key leadership role at 1st Watch Wellness, where he directs national outreach efforts and builds trusted relationships with first responder agencies across the country. With over 15 years of experience in business development, event planning, and strategic outreach, Jordan is highly skilled at organizing and executing initiatives that connect individuals and agencies to meaningful mental health resources. He is deeply committed to advocating for those struggling with trauma and is driven by a passion to reduce stigma and promote healing within the first responder community.

Matt Quackenbush, LCSW, MBB

Director of Education and Training

Matt Quackenbush is a dedicated therapist and mental health educator with over 12 years of experience specializing in trauma and addiction. With a deep commitment to understanding the complex nature of PTSD—especially within the first responder community—Matt continually seeks out new methods and insights to improve treatment and awareness. He is known for his dynamic presentation style, his passion for education, and his ability to clearly communicate the impact of trauma in a way that resonates with both professionals and those directly affected.

Stacy Sainsbury, LMFT

Clinical Director

Stacy Sainsbury is a dedicated Marriage and Family Therapist with over a decade of specialized experience supporting First Responders and Military personnel, demonstrating a profound commitment to this community. Her expertise lies in trauma therapy, and she predominantly utilizes an Internal Family Systems (IFS) approach. In addition to IFS, Stacy is trained in various therapeutic frameworks, including Eye Movement Desensitization and Reprocessing (EMDR), Cognitive Processing Therapy (CPT), Mind-Body Bridging (MBB), Psychodrama, and Schema Therapy, among others.

Barry C. Toone

Founder & Director of Professional Relations

Barry C. Toone is the Founder of 1st Watch Wellness, a leading provider of proactive mental health and wellness services for first responders. Barry is a graduate of the University of Notre Dame Law School and a former trial lawyer. Barry’s personal recovery journey and the life and experiences of his grandfather, a decorated World War II veteran, inspired the creation of 1st Watch. He now serves as the company’s Director of Professional Relations and dedicates himself full-time to fulfilling its mission.

Barry has been married to the incomparable Karen Wilding Toone for over 33 years, and together they’ve raised three children. He enjoys Notre Dame Football, reading, writing, and, above all, spending time with his children and grandchildren.